FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

If I am going file a claim through my insurance company what do I do?
To begin the claims process, contact your insurance company and report the accident. Tell them you have chosen to have the repairs done at C&W AutoBody. Please fell free to contact us if you need guidance throughout this process. We are a Direct Repair for most insurance companies. This means we will make the process as quick and easy for you as possible. You can also contact us 24 hrs a day through our website or voicemail.
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How do I know if my vehicle is drivable after the accident?
If your vehicle doesn't feel right when driving or if you hear rubbing noises on wheels and tires, your vehicle may not be safe to drive. Also, if there are broken lamps or warning lights on the dash you may want to consider having it towed. At that point or even from the scene of the accident you can request your vehicle be towed directly to our facility. We offer a 24 hr tow service.
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What are your hours of operation?
We are open Monday through Friday 8:00 AM to 5:30 PM. We are also open on Saturday (by appointment only) from 9:00AM to 11:30 AM for estimates and vehicle pick up or drop off.
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Can I have the parts ordered before I drop off my vehicle?
Yes, parts can be pre-ordered and in some cases pre-painted before you drop off your car at our shop. This allows you to have access to your vehicle while parts are on order.
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Can I request an additional estimate for work to be done other than damage my insurance company is paying for?
Yes, discuss any additional repair work you would like to pay for separately with our estimator when you drop of the vehicle.
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Will my paint match?
Yes, with the proper applications and factory suggested procedures, we guarantee color match. We use the best automotive paints and products available.
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How long will the repairs on my vehicle take?
Repair time varies depending on the damage to your vehicle. Average repair time takes about 3 to 4 business days.
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How can I get a rental car set up for the day I drop off my vehicle?
We can arrange to have Enterprise meet you at our facility. In many cases if you are going through an insurance company Enterprise will bill them direct.
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Do I have to pay for my deductible?
Yes, it is mandated by your insurance policy that you pay your deductible to the body shop at the completion of your repairs. If you are not at fault in your loss, you may not be responsible for the deductible. If you are not sure of liability on your claim, we can help in contacting the appropriate people for you.
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What forms of payment do you accept?
We accept all major credit cards: Mastercard, Visa, American Express and Discover. We also accept cash and local checks.
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What are betterment or depreciation charges?
These are charges determined by your insurance carrier on parts that have a specific "lifetime" associated with them. The betterment is prorated based on the year and mileage of your vehicle. Examples of these parts are radiators, exhaust components, tires and specific suspension parts that commonly wear out and need replacement with time and usage. If your vehicle's repairs have parts that are depreciated you will need to pay the betterment amount at the completion of the repair process.
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What types of vehicles do you work on?
We repair foreign and domestic vehicles. Cars, trucks, vans, SUVs.
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Do I have to get 3 estimates for my insurance company?
No, it is not necessary to get 3 estimates. Some insurance companies try to make you think you have to, but the truth is they will only pay the lowest estimate, which is not in your best interest. By law, it's your choice where you want to have it repaired. Always remember the objective of repairing your car after a collision is to restore it to the pre- accident condition by professionals.
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Do I have to take my vehicle to a specific shop?
No, it is your car and you can choose where to have it repaired. These are frequently asked questions. If you any additional questions we are more than happy to answer them. Give us a call.
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